Terms of Service
Last Updated: 12/15/2025
Welcome to Charlotte Laundry(“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website, any of our physical locations, and participation in our SMS text message program (collectively, the “Services”). By accessing or using our Services, you agree to comply with these Terms. If you do not agree, please discontinue use immediately.
By using our website or services, you agree to these Terms.
1. Overview of Services
Charlotte Laundry may provide laundry-related services including self-service laundry, wash & fold, pickup and delivery, promotions, and customer rewards. Through our website and SMS program, customers can receive updates, promotional offers, and important information related to our laundromat operations.
2. Eligibility
By using our Services, you represent that you are at least 18 years old or have the consent of a parent or guardian, and that you will use our Services only for lawful purposes in accordance with these Terms.
3. SMS/Text Messaging Program
Program Name: Charlotte Laundry Text Alerts
Program Description
By opting into our SMS program, you consent to receive text messages from Charlotte Laundry. These may include promotions, rewards notifications, reminders, special offers, and other updates related to our laundromat services. Message frequency may vary.
Opt-out Instructions
You can cancel the SMS service at any time by replying “STOP” to the shortcode or phone number used to contact you. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. After this confirmation, you will no longer receive text messages from us.
Rejoining Instructions
To rejoin the SMS program, simply sign up again using our online form, in-store kiosk, or by consenting through another opt-in method. Once you opt back in, we will resume sending messages.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
Message and Data rates Disclaimer
Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
Privacy Policy
For details on how we collect and use your information, please review our Privacy Policy.
4. Account Registration
If you create an account or sign up for our loyalty or rewards programs, you agree to provide accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
5. Promotions and Offers
Any promotions, discounts, or offers are subject to specific terms and conditions that may apply. Promotions cannot be combined unless otherwise stated and may be subject to expiration dates or geographic limitations.
6. Use of Website and Services
You agree not to: Use our Services for any unlawful purpose or in violation of any local, state, or federal laws. Attempt to interfere with or disrupt our website or servers. Reproduce, duplicate, copy, sell, or exploit any portion of our Services without express written consent. We reserve the right to suspend or terminate access to our Services at any time for violations of these Terms.
7. Intellectual Property
All website content—including text, graphics, images, logos, and software—is the property of Charlotte Laundry or its licensors and is protected under copyright and trademark laws. Unauthorized use of our intellectual property is prohibited.
8. Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience only. We are not responsible for the content, privacy policies, or practices of any third-party sites.
9. Limitation of Liability
To the fullest extent permitted by law, Charlotte Laundry shall not be liable for any indirect, incidental, or consequential damages arising out of or related to your use of our Services, including but not limited to loss of data, revenue, or profits, whether or not foreseeable.
10. Indemnification
You agree to indemnify and hold harmless Charlotte Laundry, its affiliates, employees, and owners from any claims, liabilities, damages, or expenses (including reasonable attorney’s fees) arising out of your use of our Services or violation of these Terms.
11. Disclaimers
We make no representations or warranties of any kind regarding the accuracy, completeness, or reliability of any content or Services provided. Your use of our Services is at your own risk and provided “as is” and “as available.”
12. Compliance with Industry Standards
We comply with the Telephone Consumer Protection Act (TCPA), CTIA Guidelines, and all other applicable messaging regulations to ensure a safe and secure SMS communication experience.
13. Governing Law
These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of law principles.
14. Changes to these terms
We may update these Terms from time to time. Any changes will be posted on this page with a new “Last Updated” date. Your continued use of our Services after any changes constitutes your acceptance of the new Terms.
15. Contact Us
If you have any questions about these terms, please contact us:
Charlotte Laundromats
Email: info@charlottelaundry.com
Phone: 980-483-3483
Address: 5609 South Blvd, Charlotte, NC 28217