Charlotte Laundry Privacy Policy
Effective date: September 27, 2026
This policy explains how Charlotte Laundromats (“Charlotte Laundry,” “we,” “us”), which operates the Charlotte Laundry laundromats and charlottelaundry.com, collects, uses and shares information about our customers.
Information we collect
When you register a laundry card at one of our kiosks or on our website, we may collect your name, phone number, email address and ZIP code, along with your card number and your card activity (amounts loaded, machines used, dates and times). When you contact us or use our website, we collect the information you provide and basic technical information such as your browser type and pages visited, including through cookies and similar tools.
How we use information
We use this information to operate your laundry card and account, provide customer service, send you messages you have agreed to receive, improve our stores and services, prevent fraud, and plan and measure our advertising.
How we share information
We share customer information with third parties that perform services on our behalf, such as our laundry-card and payment system providers, website and email providers, and advertising partners such as Google. For example, we may share your email address and phone number with Google in a secure, encrypted (hashed) form so that Google can help us show relevant ads, measure how well our advertising works, and avoid showing ads for our services to people who are already our customers. These partners may use the information only to provide services to us. We may also share information when required by law or to protect our rights. We do not sell your personal information.
Your choices
You can ask us to stop using your information for advertising, or to review, correct or delete the personal information we hold about you, by contacting us at info@charlottelaundry.com or +1-980-483-3483. You can unsubscribe from marketing emails using the link in any email and stop text messages by replying STOP.
Do Not Track
Our website does not currently respond to browser “Do Not Track” signals.
Children
Our services are not directed to children under 13, and we do not knowingly collect information from children under 13.
Security
We use reasonable safeguards to protect the information we hold. No system is completely secure.
Changes to this policy
We will post any changes on this page and update the effective date above.
Contact us
Charlotte Laundromats · 5609 South Blvd, Charlotte, NC 28217 · info@charlottelaundry.com · +1-980-483-3483